INTRODUCTION
RecovH Limited T/A Appointa complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information. This applies to the use of Appointa services through www.appointa.co.nz and the data collected through Appointa portal.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM
We collect personal information about you from:
- you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
- third parties where you have authorised this or the information is publicly available.
- If possible, we will collect personal information from you directly.
HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:
- to verify your identity and provide services and products to you
- to improve the services and products that we provide to you and carry out the transactions you have requested
- to communicate with you by email, telephone, text messages or online advertising about other services or products, where we think you would appreciate receiving an offer from us or our partners.
- to respond to communications from you, including a complaint
- to conduct research and statistical analysis and creating testing information (on an anonymised basis)
- to protect and/or enforce our legal rights and interests, including defending any claim
- for any other purpose authorised by you or the Act.
NON-PERSONAL INFORMATION
Appointa website records standard information such as time, date, and URL of request (the web page you arrived from) via our web servers. We record this information to improve the functionality, structure, and performance of our website. Non-identifiable web traffic data is also analysed to improve our services and the use which visitors make of this website.
The following information is logged by our server when you use our Website:
- Our server’s IP address or your personal IP address
- Type of browser and operating system you are using
- Domain name of the referring site
This information does not personally identify you. We analyse this non-personal information for certain trends and statistics, such as which parts of the website users are visiting, which features, or services are most popular and to measure the effectiveness of advertising. We do not disclose information about individuals except for the reasons set out above.
DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:
- another company within our group and partners that we work with
- any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
- other third parties (for anonymised statistical information)
- a person who can require us to supply your personal information (e.g. a regulatory authority)
- any other person authorised by the Act or another law (e.g. a law enforcement agency)
- any other person authorised by you.
[A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.]
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [[email protected]]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
INTERNET USE
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. Any information uploaded to our website is sent over the internet using Secure Sockets Layer (SSL) which encrypts the information so that others cannot read it while it’s in transit from your computer to us.
Your personal information held is also encrypted within the Appointa database.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features of the website.